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Privacy Policy

Data ControllerWhat personal data do we collect?Why do we process this data?Legal basisHow long do we keep your data?Do we share data with third parties?CookiesYour rightsSecurityComplaintsChanges

Data Controller

Poekawoeka TDS-Synergy Bv ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ BE1012071274 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Groenstraat 44, 2640 Mortsel ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Belgium

Email: Info@poekawoeka.be ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Phone: +32485553460 ​


What personal data do we collect?

We may process the following data:

  • First and last name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment details (via payment providers, not stored by us)

  • IP address

  • Order history

  • Account details

  • Communication via contact form

Why do we process this data?

We use your data for:

  • Processing and delivering orders

  • Customer service

  • Invoicing and administration

  • Legal obligations

  • Creating a customer account

  • Sending order updates

  • Website analysis (if consent is given via cookies)

Legal basis

We process personal data based on:

  • Performance of a contract

  • Legal obligation

  • Legitimate interest

  • Consent (for marketing cookies or newsletter)

How long do we keep your data?

We do not keep personal data longer than necessary:

  • Order data: according to legal retention periods

  • Account data: as long as the account is active

  • Contact inquiries: maximum 2 years

  • Marketing data: until consent is withdrawn

Do we share data with third parties?

We only share data with:

  • Payment providers (e.g. Mollie, Stripe, PayPal)

  • Shipping services

  • Accountant

  • IT service providers

  • Odoo (hosting)

We never sell your datato third parties. aan derden. 

Cookies

Our website uses cookies. You can find more information about this in ourcookie policy.

Your rights

You have the right to:

  • Access your data

  • Have it corrected

  • Have it deleted

  • Restrict processing

  • Object

  • Transfer your data

  • Withdraw your consent

You can contact us at: Info@poekawoeka.be

Security

We take appropriate technical and organisational measures to protect your data.

Complaints

Do you have a complaint?

Then you can contact:

Data Protection Authority Belgium

www.gegevensbeschermingsautoriteit.be 

Changes

We reserve the right to change this privacy policy. The most recent version is always available on our website.